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Baca dalam Bahasa Indonesia Understanding the Problem: The Customer Engagement Challenge In an era where technology is evolving at breakneck speed, traditional methods of customer engagement in utility management are proving increasingly inadequate. Utility companies often face significant challenges in maintaining and enhancing customer relationships. Customers today are more informed, demand transparency, and expect personalized experiences. The disconnect between utility providers and their customers can lead to dissatisfaction, confusion over billing, and a lack of trust. [Read More]

Baca dalam Bahasa Indonesia Identifying Hidden Leaks Using Machine Learning Water is one of our planet’s most precious resources, yet managing it effectively presents a significant challenge. In many communities, especially in developing regions, water loss due to leaks can be a substantial problem. While the issue may seem straightforward, hidden leaks often go unnoticed, leading to wasted resources, increased costs, and environmental degradation. Fortunately, advancements in technology, particularly in machine learning (ML), provide promising solutions to this pressing issue. [Read More]