Customer Service Enhancement Using AI Chatbots in Water Utilities | Peningkatan Layanan Pelanggan Menggunakan Chatbot AI di Perusahaan Air
Baca dalam Bahasa Indonesia Customer Service Enhancement Using AI Chatbots in Water Utilities
Understanding the Challenge
Water utilities play a crucial role in providing essential services to communities. However, managing customer inquiries and service requests can be a daunting task. With increasing population densities and the growing expectation for instantaneous communication, many water utilities find themselves overwhelmed. Traditional customer service methods often struggle to keep up with the demand, leading to:
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